Tuesday, 27 June 2017

[Personal] Rant - Horrible experience at my wedding makeup trial. Sales associate put irritating products on my face and tried to lecture me about skincare.

Beauty Tips For Body Care
Tl;dr - Before my makeup trial, a sales associate came over to "prep" my skin for the makeup trial. Proceeds to treat my oily, sensitive skin like it's the resilient and dry. Ignores my product list, layers on tons of products I have not tested. Refuses to answer my questions about ingredients until after they're on my face. Lectures me about using "chemicals."Okay, sorry about the upcoming rant.To preface this, I want to say that I'm very shy and non-confrontational. I have never in my life had any "beauty" services performed on me (mani, pedi, massage, makeup, etc), and I was very nervous but trying to stay in a really optimistic mood for my trial, which was done at a popular makeup store that starts with an "S".To prep for the makeup, I exfoliated and moisturized really well last night, and then wore a really light layer of sunscreen and foundation in the morning beforehand (I'm really self conscious about scarring, and when I scheduled my appointment they said I could wear makeup and remove it when I got there). I also prepared a list of products like toners, moisturizers, and primers that work well on my skin and are available at that store.I arrived to the trial about 10 minutes early, and while the makeup artist was getting her supplies together, another employee directed me to get my "skin prepped" by a sales associate who was there representing a specific skincare line. This immediately was a red flag, but I was already feeling out of my comfort zone and intimidated by all these gorgeous employees, so I went with it. I gave the woman my list of products, and explained that my skin is oily, somewhat dehydrated, and very sensitive.She wouldn't let me remove my own foundation, and she attempted to remove it with a small amount of an unspecified cleanser (maybe water?) on a cotton pad. Obviously this did not work, and she started complaining that my makeup was way too heavy and this was bad for my skin. She then began wiping my face with another cotton pad, saying "This is an exfoliant that will really help you with all your flakiness. You really need to exfoliate. It solves all your skincare problems. Too many girls just cover up everything with makeup without trying to solve their skin problems."I did heavy chemical exfoliating this week, and did NOT have any flakiness or need exfoliation. And I was absolutely infuriated that she assumed I didn't know anything about skincare because I have shitty skin and wear makeup (and she was wearing a full face, btw).At this point the exfoliant was starting to burn my drier regions, and I asked what the exfoliating ingredient was. She starting listing off all these random botanicals that are not exfoliants. I clarified and told her that I am familiar with exfoliants and mentioned several of the active ingredients I use at home. She got really flustered and started talking about how this has lemon extract and is way healthier for my skin than "all those chemicals." She then showed me the cotton pad she had used for the exfoliant, which was covered in the foundation that she had failed to effectively remove before, and said "see, look at all the dead skin that it was able to get off your face."I was really trying to stay optimistic about this whole thing, and being really shy, I tried to just retreat into my shell until this whole experience passed. As I was recovering, my face was attacked with an absurd amount of an ambiguous "serum" from her product line (I think it was Vit C? She wouldn't say, she just kept saying the active ingredient was "antioxidants"), which left me sticky and my skin burning again. She was moving and talking incredibly fast, and before I knew it, there was moisturizer with unspecified ingredients being slathered on my face. She told me it was her personal favorite (being 30 years older than me with very dry skin). The serum pilled up under the moisturizer, and she was like "Oh look, more dead skin! Imagine how much there would have been if I hadn't exfoliated!"And then she disappeared, leaving me in shock and trying to buff off the pilled up mess on my face.By the time my makeup artist got there, the pilling was gone and I had talked myself back up to feeling optimistic about the future of this appointment. This MUA was amazing and we really hit it off. She made me feel comfortable and listened to my skin concerns and product/ingredient list.Then, about halfway through, she actually complimented my skin, saying that I had a nice skin texture and had exfoliated well, so it was easy to apply the makeup. This was so meaningful to me because I've struggled for so long with texture, flakiness, and scarring. At this exact moment, the skincare "specialist" popped up behind us and overheard. She chimed in with, "yeah, I'm so glad that I exfoliated her face before you got to her! You wouldn't believe how much dead skin I got off of her! It would have been a mess otherwise!" Throughout the rest of the makeover, she kept popping up randomly and patting herself on the back for how well the trial was going (even though we had to use extra product to conceal the redness around my nose/lips due to the irritation from her products). At the end of the makeover, when she left, I told my MUA a watered down version of what had happened, and she was mortified. The makeup only held up for a few hours after the trial, and I'm pretty sure it was due to the heavy serum and moisturizer (which makes NO sense for a daytime, outdoor, mid-summer wedding). I included this in a follow-up note to my MUA, saying that the makeup looked incredible, but next time I'll be bringing my own skincare products and doing my own prep, and this is non-negotiable.Tonight I'm trying to wind down, drink a lot of water and green tea, and do anything else that I can think of to soothe my ambushed skin. I really wish I could have put my foot down and told her to stay the heck away from my face. Lesson learned.
Girls Blog 2015
Submitted by Katyladybug

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