Beauty Tips For Body Care
TL;DR version: Timeless EU(UK)'s customer service is abysmal at best. My package never got delivered due to incomplete address (not true). I asked for a refund and refused, saying that I had to pay shipping fee to have it resent (not true according to their own FAQ and Terms & Conditions). I told them I need it urgently before I have to leave for my wedding in a week and will be away for 1 month. They said oops reshipping is only when the item is back at warehouse (not true - tracking said it was delivered on 24 October).EU people, I urge you to go to Timeless US directly!Long versionI'm so horribly pissed and heartbroken at Timeless EU. I ordered the 4oz bottle a month ago and never arrived. The tracking says that the address is incomplete (it's the exact same address and syntax I've used for the other 500.000 online purchases I've done) and it was eventually returned to Timeless EU/UK.I proceeded to contact them via e-mail and phonecall. They claimed they could not be held responsible if the address is incorrect, which it was not. The order e-mail confirmation and the tracking show the exact same address that I put in (unfortunately I cannot display my address here). They also said that they cannot be held responsible if the package is returned if I was not home as it is my responsibility to receive the package.I get that. But as this is my 1gajillionth online purchase and have had my stuff delivered by 3 different national postal services and 5 other private couriers over the past 10 years, never once had I not received a notification/slip when I fail to receive my package. I always received proper notification.They shifted the blame on me on not tracking the package properly and did not react to any of the so many notifications on the website of the courier. I did not receive any notification in my e-mail, phone or mailbox whatsoever.I requested for a refund and here's what they saidhttps://preview.redd.it/5o89hbf7swv31.png?width=1274&format=png&auto=webp&s=40e3813049cf26d059c6c272effa3f41c5ed9f48https://preview.redd.it/b8dt13d8swv31.png?width=750&format=png&auto=webp&s=a7d62074b95415a07654c85ba4a9964501f8ad06But I need this before 8 November as I'm leaving for my wedding in husb's homecountry and will be away for a month, so I gave up and opted for the reshipping. Begrudgingly.https://preview.redd.it/o74lty6bswv31.png?width=1371&format=png&auto=webp&s=2e8575f2a3d1d857536ff09a91a91c40b166ae21I sent the money asap (I'm so dumb) but then they came back with this.https://preview.redd.it/fys42cncswv31.png?width=876&format=png&auto=webp&s=ae5bbdbeaf5a68eca69722c7c1ec847f854264b2Another lie.https://preview.redd.it/jgokspjdswv31.png?width=750&format=png&auto=webp&s=3ae6cd1a8745d520a672c7f57179664016f0d0e7Let's have a look at their Terms & Conditions on the Refund subject.https://preview.redd.it/rpt0ocxeswv31.png?width=750&format=png&auto=webp&s=f92d4764d52ac1dfa1ea0c8761f56afb32ec2fedhttps://preview.redd.it/zs7d2nrfswv31.png?width=750&format=png&auto=webp&s=f4540ee40750a8b637b9cd0bd32e8e6f1f00a9b4https://preview.redd.it/lbb9276gswv31.png?width=750&format=png&auto=webp&s=40ba0114348f30e0cf622d43e3746737cf6d83ec
Girls Blog 2015
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