Thursday, 25 June 2020

[Miscellaneous] Susan Yara's apology video and what to learn from it.

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Hello to the beautiful ScA community. I just watched the apology video posted by Susan and I am having so many thoughts right now. Basically she apologized for not telling us earlier and hopes we support her. You can watch the video here.https://youtu.be/WI_Wrmu2DpkWe as consumers have become so gullible and that can be seen from her comments section. Why do we need to forget the fact that she or anyone irrespective of gender should be held accountable to the standards of the law and especially in the industry where The product interacts with your skin. I am happy she took the first step and apologized and I agree about people being so hateful sometimes but companies need to understand and prioritize the customer. Few points I'd like to point out:She mentioned in her pinned comment that some products were her personal concepts and others had evolved with her input yet in her video she mentions she wasn't sure about her role. Legally, it might be true as she wasn't a co-founder on paper but she still didn't tell the consumers and thus contradicting her own statement. If you are developing a product and still don't know your role, I am sorry either you are too gullible or think we are as she herself said she gave too much time into it.The comment she made on her Facebook group about haters using women taking women down disguise to pull her form was wrong on so many levels. This not only harms other entrepreneurs and your credibility in the industry. You are showing that you are not taking good at taking criticism. She didn't say anything about that in the video. Using this way hurts women who actually suffer from that. Companies need to be able to take criticism and grow. Also, this affects the credibility of the other influences in her video. She even deleted people from the FB group a with comments saying they were haters. Since when did criticism become hating? I still don't see this as an apology but more as a get out of it asap thing. Though she said she'll learn from it so let's hope. All the best to her.Don't get me started about the comment section. People are so gullible and they forget easily. I am not in favor of cancel culture and I truely believe you learn as you go but putting words like 'I don't care about anything as long as the product is good' is what's causing such behaviours by the company making them think they can do any wrong and get away with it. Be mindful of what your are putting on your skin but also where the product is coming from. This kind of attitude is harmful to you as a consumer more than them as a company. This gives the companies the freedom to think they can get away with anything. I sincerely hope consumers will be more mindful and aware and not be so much gullible because in the end it's a business and what you don't realize is they'll earn from it and you are not getting anything from it so all you can do is create awareness and raise your voice.We don't need more companies coming out like this. We already have a bunch of them and if you want to come out as a company, stick to what you know, be as transparent as you can and quality of products and you'll succeed. TO is a great example of success even without fancy names like bio this and bio that. People will buy it if it's good. All the best to her company and hope she learns from this. The action is not important than the apology. Also, I appreciate her to donate her revenue generated to 3 organizations.
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Submitted by iAriel20

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